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User Experience Journeys (SL)

Duration

20-25 Hours

Unit Objectives

This unit of inquiry introduces the core principles of UCD. Students will explore the theoretical foundations
of user research, translate them into practical skills and apply them to analyse critically and improve
existing products.

Interconnectedness


Design in Theory

Design in Practice

Design in Context

  1. People


B1.1 User-centred design (SL)

C1.2 Inclusive design (SL)

  1. Process

A2.1 User-centred research

methods (SL)

B2.1 The design process (SL)


  1. Product



C3.1 Product analysis and

evaluation (SL)


Learning Intentions

Through critical thinking, practical activities and context, students will:


  • explore personae that represent target user groups with specific needs, goals and behaviours.

  • research situations where users interact with the product to uncover potential usability issues and opportunities.

  • create journey maps that visualize the entire user experience, from initial product discovery to ongoing use and maintenance.

Linking Questions

  • To what extent is product analysis a fundamental aspect of the design process? (B2.1)

  • What types of information can designers gain from product analysis and evaluation in relation to production systems? (B4.1)

  • Why is it the responsibility of the designer to learn from product analysis and evaluation tasks when redesigning products? (C1.1)

  • How do design technology students ensure they engage with user-centred research methods? (A2.1) To what extent are the goals of the design process aligned with the goals of a user-centred design (UCD) process? (B1.1)

  • To what extent does the model, test, refine cycle require full engagement with modelling and prototyping at several levels of fidelity? (B2.2)

  • How do the requirements of the design process ensure students are addressing the responsibility of the designer? (C1.1)

  • Why is product analysis and evaluation important in the design process? (C3.1)

  • To what extent should a UCD process focus on ensuring inclusive design? (C1.2)

  • What influence can product analysis and evaluation have on the effectiveness of UCD? (C3.1)

  • How important is a good understanding of user-centred research methods to ensure effective UCD? (A2.1)

  • How can population stereotypes, persona and scenarios be impacted by ergonomic design? (A1.1)

  • How do user-centred research methods impact the UCD of products? (B1.1)

  • How do user-centred research methods allow designers to consider beyond the usability of products? (A1.2)

  • How does the responsibility of the designer affect the planning and execution of user-centred research methods? (C1.1)

  • Which user-centred research methods can impact the effectiveness of product analysis and evaluation? (C3.1)

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